Patron Status

The Patron Status page lets you view and manage information about a particular patron: Checkouts, fines, holds and reserves, their current transaction summary, circulation statistics, and so on. You can also print a replacement barcode label for a patron.

For more on patron status for Resource Manager, see Patron Status (Resource Manager).

Retrieve a Patron Record

To open the patron record:

1. Select Circulation > Patron Status.
2. Either:  
   • Scan the patron's barcode in the Find Patron field.
   • Type the Barcode in and click Go or press Enter.

If you do not have the patron's barcode at hand, try the following options:

1. Search by entering the patron's first, middle, or last name, nickname, grade level, homeroom, user name, a value in one of the User Defined fields, or a District ID.
   

   Note: If you do not have the whole name or word, enter part of it, followed by *.

   • To expand the search to other schools in your district, clear the Only my patrons checkbox.
   • To speed the search, select the Only search checkbox and select the field from the list.
2. Then, click Go.
   
3. If a list appears, select the correct name.

   At the top of the page, an alert message about holds, overdues, fines, or an important note may appear. Beneath the alert message (if any), basic information about the patron appears.

   If the patron is associated with your school, Destiny displays the patron's local barcode. Otherwise, Destiny displays the barcode from the patron's primary site.

Check In Textbooks by ISBN

1. Select Circulation > Patron Status.
2. To complete the task for active patrons, select the Only Active Patrons checkbox.
3. In the Find field, scan or type in the patron's barcode.
4. In the row of the applicable ISBN (unbarcoded) copy, click Check In.
5. Repeat as needed.

Print a Replacement Barcode Label

Next to the patron’s barcode number at the top of the page, click Print Label. The Print Patron Barcodes page appears.

Access a Patron's Checkout History

To view the patron's checkout history, next to Items Out, click View History.

Manage a Patron's Transactions

The Items Out section lists all the patron's current checkouts.

• Overdue items have the due date in red.
• Copies or items borrowed from other libraries have the lending site's name before the barcode number.

Access a Patron's Checkout History

• To view the patron's detailed checkout history, next to Items Out, click View History.

Renew a Patron's Checkout

To renew a copy or resource item, click Renew adjacent to the copy or item.

• For library materials, the new due date is determined by your library's loan policies that were defined in Back Office > Library Policies.
  For an ILL, the new due date is determined by the lending library's loan policies.
• For textbooks, the new due date is the class due date or the default textbook due date defined in Back Office > Textbook Policies.
• For resource items, the new due date is the due date for the resource type defined in Back Office > Resource Policies.

To renew a copy using a different due date, select Circulation > Renew. For step-by-step instructions, see Renew Checkouts for step-by-step instructions.

To renew all of the patron's checkouts, click Renew All at the bottom of the list.
This renews all local checkouts only, not off-site checkouts.

Mark a Patron's Checkout Lost or Stolen

To mark any checkout lost:

Click Lost next to the item.

• If your school or library charges fines for lost checkouts, an alert message lets you do so.
• If you opted to have fines automatically calculated, the alert message lets you accept the fine, edit the amount, or waive the amount.

  

  • It says the copy will be marked as lost.
  • It lists to patron name and barcode.
  • It includes the amount the patron will be charged. The fine amount is the Purchase Price from the copy record. If the purchase price is missing, the fine amount is the Max Fine from your Library Policies.
  • It includes two buttons: OK and Cancel.

    If you select OK, the copy will be marked as lost.

To mark a resource item stolen (Resource Manager only) :

Click Stolen next to the item.

Manage a Patron's Fines

The Fines section lists all the patron's fines and refunds.
If you have more than one Resource Manager, each fine is marked with the material type:

• LM for a fine on a library material
• TB for a textbook fine
• RM for a resource item fine.

Fines with a note icon have a note associated with them. Click Edit Fines and then the edit icon adjacent to the fine to see the contents of the note.

To change the amount due, waive, or pay any of the fines, click Edit Fines or Add Fine—or switch to the Circulation > Fines page.

To view the patron's detailed fine history, click View History adjacent to Fines.

To view the amount accrued to date for any overdue library materials, scroll down to Current Transactions and click View Estimate.

Manage a Patron's Library Holds and Reserves

The Holds section lists all the patron's current holds and reserves.

To create a new hold, click Add Hold or Edit Holds—or switch to the Holds/ILL page.

To open the hold queue for a title, click the view icon adjacent to the title.

To extend the expiration date of a hold:

1. Open the hold queue by clicking the view icon adjacent to the appropriate title.
2. Click the expiration date.
3. Select the new expiration date from the calendar.

To change the priority of a hold:

1. Open the hold queue by clicking the view icon adjacent to the appropriate title.
2. Select the new priority from the list.
3. Click Save.

To delete a hold, open the hold queue and click the delete icon.

If there is no status displayed for the title, the request is for an off-site copy or for a reserve that has not yet been approved. Once approved, the status appears.

If there is no hold queue (view) icon for the title, the hold is for an off-site copy. For all interlibrary loans, the lending library's short site name appears in red in the Requested column.

To check out a copy that you have received through an ILL, click ILL Checkout.

Manage a Patron's District Media Bookings

In addition to current holds and reserves, the Holds section includes the patron's district media bookings.

To create a new booking, click Add Hold or Edit Holds—or switch to the Holds/ILL page.

To change the date range for a booking, click the view icon adjacent to the appropriate title. You cannot, however, change the date range for a Ready booking.

To delete a booking, click the delete icon.

Review a Patron's Statistics

The Current Transactions and Library Circulation Statistics sections list the transaction summary information for the patron.

To view the estimated fine for any currently overdue library materials, click View Estimate.

Manage a Patron's Notes

The Notes section shows any notes that have been added to a patron record. For more on managing notes, see Use Notes.

Contact a Patron or the Parents

You can find the patron's street address, phone number, and email address under Contact Information.

If the email address is linked, click it to send the patron an email.

See a Patron's Recommendations and Comments

To review all the recommendations and MyQuest comment threads for this patron:

1. Click Manage.
2. On the Recommendations and MyQuest comments page that opens, you can review the entire comment history of the patron.
   • If you find any abusive or inappropriate comments, you can hide them.

Manage a Teacher's Classes and Textbooks

Under Currently Teaching is a class list for a teacher and the numbers of textbooks checked out to the teacher and reassigned to students.

• To add or update classes for this or another teacher, click Update.
• To reassign textbooks that were checked out to this teacher but not yet reassigned to students, select a linked entry under Items Out. The Reassign Textbook page opens with a list of the available textbooks.
• To edit class information, click the edit icon.
• To transfer checkouts under Items Out/Assigned to another class, click the transfer icon.
• To generate a list of classes and the students' checkouts for the classes, generate a Class List from Textbook Reports in Reports.

Print a Patron's Information

You can print the following information about a patron: current checkouts, overdues, holds, reserves, and bookings; assessed fines; circulation statistics; and contact information. For teachers, the printout also includes class information.

1. Select the options for including the patron's phone numbers, the titles or resource names on the list, or both.
2. Click Printable at the bottom of the page.
3. Use your browser's Print option.